FAQs

FAQs + Additional Information

WHEN WILL MY ORDER BE SHIPPED?

Due to COVID-19, processing timeframes may take longer than usual. Orders typically ship within 2-5 business days. Please allow an additional 2-5 days to receive your product(s) for all US orders. Orders placed on holidays may be processed the next business day. 

PACE Scholarship Academy will not be held liable for any discrepancies with shipping, including lost, stolen, misplaced, or incorrect delivery of products. The shipping provider is responsible for the delivery of packages. If you are unable to locate a package already in transit or marked as "delivered," please contact the shipping provider directly. 

It is the customer's responsibility to provide the correct shipping address at the time of purchase. Unfortunately, if the address you provide is incorrect or entered incorrectly, we are not able to make any changes once the order is placed.

DO YOU OFFER RETURNS / EXCHANGES / REFUNDS?

All items purchased from this website are final. No exchanges or refunds for any item/amount will be granted. Any discrepancy with order fulfillment and/or product defect deemed on behalf of the company is eligible for return or exchange. Thank you in advance for understanding all company policies. 

I RECEIVED THE WRONG / A DEFECTIVE PRODUCT

We sincerely apologize for any inconvenience and want to ensure you receive the right product(s) as soon as possible. Please notify us immediately via email at pacescholarship.qa@gmail.com, including your full name, order number, and email used to fulfill the order. Please also include a brief description of the issue and a photo of the actual product (including style, color, and size). 

POTENTIAL FRAUD

We reserve the right to cancel any order if our payment/order fulfillment system suspects fraud.

MODIFICATIONS TO PRODUCTS AND PRICING

PACE Scholarship Academy reserves the right to change the design and/or price of our products without notice. Once an order is placed, prices are final and cannot be retroactively adjusted. 

PRIVACY POLICY (PACE - APPAREL)

PACE Scholarship Academy operates this Apparel website. The Personal Information collected and used to fulfill orders is solely for the purposes of contacting/identifying you as a customer and notifying you of product updates/promotions. We will not use or share your information with anyone except as described.

CONTACT US

If you have any other inquiries regarding our company, products, etc., please feel free to contact us via email at pacescholarship.qa@gmail.com.